Company details
The Beauty Notes Academy Ltd (company number 12384962) Beauty Poetry Ltd (company number 11341614) ‘we and us’, is a company registered in England and Wales and our registered office is at Unit B12, St Georges Business Park, Castle Road, Sittingbourne, Kent, ME10 3TB. We operate the website www.beautypoetry.co.uk
Contact us
To contact us telephone our customer service team at 07549123264 or email infobeautypoetry@gmail.com
Shipping
Processing time: Order verification, quality check, and packaging. We aim for all orders to sent within 24 hours after they are placed.
Shipping: We use Royal Mail Tracked 48 delivery service, which aims to deliver your parcel in 1-3 working days. The tracking number will be provided so you can track your parcel. Royal Mail will inform your delivery date via message or email. Next day delivery guaranteed by 1 PM available at extra cost and must be ordered until 3 PM. Orders after 3 PM will proceed for delivery the next day only.
Refund policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original package.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at infobeautypoetry@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at infobeautypoetry@gmail.com and send your item to Beauty Poetry, Unit B12, St Georges Busines Park, Castle Road, Sittingbourne, Kent, ME10 3TB.
Shipping
To return your product, you should mail your product to Beauty Poetry, Unit B12, St Georges Busines Park, Castle Road, Sittingbourne, Kent, ME10 3TB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.